ngày 19 Tháng 5 năm 2018
Worst ever !
We faced many problemes with them, and it is not only about communication as my wife is Vietnamese. We asked to talk with the manager, as the staff could not resolved our issues, but she is totally unexperiment and aggressive. The manager doesn't try to understand and became out of control.
The wifi was not working in our original room and I had to work at night for my job. The first solution proposed has been for me to work directly in their office. Really ? Do you imagine me working there, sitting on the floor, at midnight ?
Then they changed our room and required us to pay for an upgrade (Of course, we refused. I am asking for the wifi comprised in the price of my current room, not for an upgrade).
This hotel is definitely the worst I have been ! Is there any thing that I like ? None! Some rooms have beautiful view but without a good service, it's not worth the money. I can get a similar view at cheaper price with a good service.
Some of the staff were not friendly, even rude. They did not communicate with the customer, nor among them. The manager lost her mind and shouted at us. She harrassed us by phone during our day-tour, called us and sent messages though I replied and told we were in a day tour and we would come back late - . She THREATENED us to pay more if we had not not come back immediately (we were 4 hours away from Nha Trang, but she didn't understand...). She hang up the phone, and did the same when I called back (Childish!!!).
When I came back to the hotel, I went directly to the office to request for explanation. Unfortunately the manager wasn't there. Probably she ended her shift. I showed the text message from the manager to the staff and they replied to me that we didn't have to pay more.
To this hotel's manager : Take a course on Customer Service. You really need it.
To travellers: If you care about the service you receive, avoid this hotel. I do not often leave a negative comment as I had never had any troubles before. This one is truly terrible.
About the facilities :
- The pan was not compatible with the cooker. The staff cannot replace it as they didn't have anymore
- No microwave